Reference

Guest Manager

Upload attendees, design tickets, and check guests in — the Guest Manager backend and the iOS Check In app.

Guides

• Event Check In App
  Simple, flexible, and reliable event check in for events of any size.
• Ticket Studio
  Create your own PDF and Apple Wallet tickets; email or export them to attendees, and scan barcodes onsite.

Events

• Create an event
  Set up a single-day event — a concert, fundraiser, conference, or corporate event — and get it ready to sell tickets or collect RSVPs.
• Events
  How the Events area in Guest Manager works — find upcoming and past events, filter and sort the list, and delete an event you no longer need.
• Multiple events
  Add many dates to one event — specific dates, a repeating schedule, or both. Use it for tours, multi-day festivals, conferences, and recurring classes.
• Lists
  Group attendees with lists — by promoter, sponsor, company, vendor, or staff — to track who brought whom and break check-in counts down by source.
• Check-in stations
  Set up named scan points for an event — separate doors, lanes, or pickup counters — and control which registration types each station scans.
• Check-in actions
  Build a check-in workflow that runs every time you scan an attendee — collect a signature, take a photo, assign a barcode or wristband, hand out product pickups, send a message, and more.
• Event report
  View the per-event report — check-in totals, no-shows, scan summaries, and a breakdown by registration type — and export the attendee list.

Event Check In

• Event Check In App
  Download and sign in to the Guest Manager Check In app for iPhone and iPad — access code, PIN login, test drive mode, and multi-device check-in.
• Check-in app configuration
  Configure the Guest Manager Check In iOS app — scan modes, the attendee list display, check-in time windows, staff scan-only permissions — and fix common scanning problems at the door.
• Device management and limits
  How to archive a check-in device to free up a slot, what counts toward your plan's device limit, and how to request a temporary increase before an event.
• Monitor device health
  Check which check in scanners are online, offline, or low on battery during an event, and ping a device to get a staffer's attention.
• Scan validity rules and multi-use passes
  Control when and how many times a ticket or pass can be scanned — time windows, scan limits, and per-date limits for multi-day events, memberships, and day passes.
• Check-in tallies
  Count groups of guests in bulk with tallies — comps, covers, plus-ones, and guest-list head counts — instead of scanning every ticket one by one.
• Web check-in
  Check attendees in from a computer browser instead of the scanner app — check in, check out, or undo a check-in from the event's Attendees list.
• Name badges and label printing
  Print name badges and labels onsite — the supported Brother printers and paper rolls, what prints on a badge, how to choose which fields show, and fixes for common printer errors.
• Renting ticket scanners
  Rent laser barcode scanners for your event — pricing, how many to rent, setup, offline scanning, and returns for the Guest Manager Check In app.
• Supported scanners
  Which barcode scanners work with the Guest Manager Check-In app — Linea Pro, Socket Mobile, and the built-in iOS camera.

Ticket Studio

• Ticket email
  Customize the email that delivers a scannable ticket to your guest, including the subject, the body, and the Liquid template variables you can insert.
• PDF tickets
  Design the downloadable PDF ticket — pick a standard, custom, or DIY layout, add your logo, and control which design each ticket type uses.
• Apple Wallet design
  Design branded Apple Wallet tickets for iPhone customers — colors, logo and images, custom fields, and the QR code used for check-in.
• Barcode pools
  Upload a list of pre-printed barcode numbers to a ticket type so each new ticket is assigned a number from the pool instead of a randomly generated one.
• Exporting tickets
  Bulk-export or download generated tickets from your attendee list as one combined PDF for printing, or a ZIP of separate PDF files for distribution.

Attendees

• Custom fields
  Create custom attendee fields — dietary needs, T-shirt size, seat, table — set their type, choose whether they show at check-in and print on the ticket, and make them required.
• Edit an attendee
  Change an attendee's name, email, ticket type, list, or custom field answers after the ticket is created.
• Import attendees from a spreadsheet
  Import tickets and attendees from a CSV — map your columns, match lists and ticket types by name, set barcodes, and email tickets on import.
• RSVPs
  Collect free RSVPs to your event with a public RSVP form instead of selling tickets — accept or decline responses, guest counts, and check-in tickets.
• Product pickups
  Allocate items to attendees — meals, drinks, t-shirts, parking passes, welcome packages — and record them as picked up or redeemed at check-in.
• Email campaigns and notifications
  Bulk-send tickets, run reminder campaigns, troubleshoot missing confirmation emails, and segment attendees for marketing.
• Scheduled emails
  Schedule reminder and thank you emails to attendees, timed relative to the event — for single-date events and for recurring or multi-date events.
• Attendee export and email campaigns
  Export your attendee list as a CSV and send campaign emails to ticket buyers from the Guest Manager backend, including the Liquid variables available in campaign templates.
• Send from your own domain
  Send ticket and campaign emails from your own domain instead of the default Guest Manager address, with DKIM and SPF authentication.
• Fixing bounced emails
  Find bounced or undelivered attendee emails, correct the address, and resend — confirmation emails, tickets, and campaigns.

Billing

• Plans, pricing, and credits
  How does Guest Manager pricing work? The plans (On Demand, Planner, Professional, Concierge), what each includes, the per-ticket fee on paid tickets, and where credits fit in.
• Buy credits
  How to buy more credits or a credit package in Guest Manager — the package options, prices, and how to purchase by credit card.
• Credits and free tickets
  How do credits work in Guest Manager? Credits cover free tickets, free-ticket check-ins, emails, and badge prints — here's what depletes them, the low-credit warning, and what happens when you run out.

Productivity

• Searching and filtering
  Find specific orders, attendees, contacts, or events in a list — search by name, email, or number, or narrow results with the Filter menu.
• Saved searches
  Save a filter or search on any list view and reapply it in one click, or set it as your default view for that page.
• Bulk actions
  Select multiple rows in any table — attendees, orders, events, contacts, emails — and run one action on all of them at once, such as check in, email tickets, void, publish, or refund.
• Exporting data
  Export any list — attendees, orders, payments, scans — to a CSV. The export matches your current search, filters, and visible columns, and you can save a reusable column template.
• Customize columns and views
  Show, hide, and reorder the columns on any list of orders, attendees, or contacts, and save the layout as a reusable view.

Getting Started

• Account settings and onboarding
  Sign up for Guest Manager, set your company name, logo, currency, locale, and time zone, and find core account settings.
• Account approval
  Why does Guest Manager say an action requires account approval? New and flagged accounts are held by an anti-spam gate before they can email tickets, run campaigns, or import large lists. Here's how to get approved.
• User roles and permissions
  Who can access your account, what regular and super users can each do, and how to give staff check-in-only access.

Online Ticketing

Sell tickets online with your own event pages, registration types, and orders.

Setup

• Connecting Stripe
  Connect your Stripe account to Guest Manager so you can take online payments for ticket orders — link, disconnect, and manage your Stripe payment method.
• Registration types
  Create the ticket types people buy on an event — name, price, and inventory. How to add paid or free registration types, set quantity, and hide one from the public order page.
• Inventory
  Set how many tickets are available to sell for a registration type, what "no limit" means, and what happens when a registration type sells out. Total vs Available, adjusting quantities, and sold-out behavior.
• Order forms
  Build the registration form buyers fill in when ordering online — organize it into groups and sections, and add conditions that enforce eligibility rules or automatically add and adjust line items.
• Service fees
  Add a service fee or booking fee on top of the ticket price — a flat amount, a percentage, or both. How to create a service fee, group it, and apply it to a registration type so buyers pay it at checkout.
• Checkout customization
  Customize the checkout experience buyers see when they order tickets from your event page — branding, receipt emails, abandoned cart recovery, and the steps in the checkout flow.

Selling

• Event page
  Build the public event page buyers use to register and buy tickets online — add an order form, calendar, or RSVP form, and control who can see it.
• Order channels
  Tag orders with the source they came from — a marketing channel, partner, or campaign — so you can see how many orders and tickets each one drove.
• Promotions
  Create discount codes and automatic promotions for your online ticket orders — percentage off, fixed amounts, and conditional discounts.
• Turn sales on and off
  Stop or start ticket sales for a registration type — turn one off by hand, schedule a sales start and end date, or close sales by setting inventory to zero.

Orders

• Create an order
  Book attendees into an event from the backend — comp free tickets, run a box-office sale, or send a payment link — without the buyer going through the event page.
• Reserved orders
  Tickets show as sold out but you haven't sold them all? Reserved orders set aside inventory before payment. Find reserved orders and free up the tickets.
• Refunds and exchanges
  Refund a full or partial order, void free tickets, or exchange a ticket for another event or registration type — refund money to the original payment or as store credit.
• Sales report
  Export a sales summary of tickets sold, returned, and net revenue — broken down by registration type or by product — from the Orders list.

Shopify Event Ticketing

Turn your Shopify store into your own event ticketing platform.

Getting Started

• Installing the app
  Permissions explanation, common questions, etc.
• Login and account access
  How to log in to the Guest Manager backend from Shopify, set a direct password, and recover access after staff turnover.
• Event Ticketing FAQ
  Common questions about the Event Ticketing Shopify app — plans and per-ticket fees, credits, refunds, scanning, products in Shopify, and the customer experience.
• Troubleshooting
  Fixes for the common Event Ticketing problems — tickets not showing on your store, inventory that looks wrong or sold out, "cannot find variant" at checkout, and an event that won't save.

Guides

• Sell tickets on Shopify
  The end-to-end setup guide for the Event Ticketing app — install, create an event, deliver tickets at checkout, scan at the door, and integrate. Start here to get up and running on Shopify.

Events

• Choosing an event type
  One-time, multi-date, or recurring — what each event type is for, how tickets and passes differ, and how events become Shopify products.
• One-time event
  Create a single-date event in the Event Ticketing app — a concert, fundraiser, or one-off show — and sell tickets through Shopify checkout.
• Multi-date event
  Create an event with multiple dates or time slots — a tour, festival, or class series — with per-date tickets, passes, and per-date customization.
• Recurring events
  Generate event dates automatically from a repeating schedule — daily, weekly, or custom — keeping a rolling set of upcoming occurrences.
• Product management settings
  Set what the Event Ticketing app does to a Shopify product and its variants after an event ends — stop sales, archive or delete the product, or sell out the variant — from Settings.
• Event capacity
  Cap total ticket sales across all ticket types with a single shared capacity pool — sell General, VIP, Child, and more against one venue limit.
• Adjusting inventory and prices
  Change how many tickets are available and what they cost on an existing Event Ticketing event — and avoid the "Adjust by" trap that doubles your inventory.
• Add-ons
  Hand out extra items — merch, parking, wristbands, drink vouchers — to ticket buyers and track who has collected them at check-in, using product pickups in the Event Ticketing app.
• Bundling tickets together
  Sell a ticket together with another ticket or product in one purchase. The Event Ticketing app has no built-in checkout bundling — here's what works, what breaks ticket issuance, and the native alternatives.
• Event lifecycle: archive, restore, and duplicate
  How to archive, restore, duplicate, and reuse events annually — and why you should create a new event each year rather than reusing an old one.

Selling

• Event calendar
  Add the Event Calendar theme block so customers browse your events by date on a storefront collection page and add tickets to their cart.
• Ticket Order Form
  Add the Ticket Order Form theme block to your product page so customers pick ticket quantities, see fees, and check out — instead of the default Shopify variant dropdown.
• Storefront visibility
  Your event isn't showing on your store? A new event product is created as a Draft with no sales channel. Set it to Active and publish it to the Online Store so customers can find and buy tickets.
• Purchase limits
  Set a minimum and maximum number of tickets a customer can buy per order. Limits are enforced in the cart and at checkout, and every ticket has a default maximum of 20.
• Booking fees
  Add a per-ticket booking or service fee on top of the ticket price at Shopify checkout — a flat amount, a percentage, or both. 100% of the fee goes to you.

Attendees

• Collecting attendee information
  Decide where buyers answer attendee questions — name, email, photo, dietary needs, t-shirt size — after checkout on the order status page, or on the product page before checkout.
• Question sets
  Build a reusable set of attendee questions — name, email, photo, and custom fields — once, then apply it as your store default or per ticket type.

Tickets

• Ticket delivery setup
  Get tickets to customers after they buy — the download block on checkout, the ticket attachment email, and the fulfillment setting that controls when tickets are issued. A checklist for when tickets aren't reaching customers.
• Download tickets checkout extension
  Show ticket downloads — PDF and Apple Wallet — on the Shopify thank-you and order status pages so customers can get their tickets after checkout. Set up the list-tickets block, fix a blank or spinning widget, and handle a greyed-out download button.
• Apple Wallet tickets
  Let customers add tickets to Apple Wallet after buying — set up the Apple wallet design on your event, and fix the common cases where the Apple Wallet button doesn't appear, tickets aren't delivered, or only a PDF shows.
• Ticket attachment email
  Send a separate email after purchase with each customer's tickets attached as a PDF and Apple Wallet pass, since Shopify's order confirmation email can't carry attachments. Enable and customize it in the Event Ticketing app.
• Ticket types
  How ticket types work in Event Ticketing — General Admission, VIP, comps, season passes — how they map to Shopify product variants, and the per-ticket-type settings for scan limits, check-in timing, and transfers.

Orders

• Managing orders
  View ticket orders in the Event Ticketing app, search and filter them, resend ticket emails, and start a refund.
• Order fulfillment
  Set when the Event Ticketing app issues tickets for an order — on order creation, on payment, or deferred to Shopify — and fix orders stuck unfulfilled with no tickets sent.
• Edit orders
  Move a customer's order to another date or ticket type without a refund — using Shopify order editing, an Exchange or Return, or customer self-service.
• Order status page
  What customers see after buying tickets — the ticket block on the Shopify thank-you and order status pages, the per-ticket download, transfer, and status badges, and the messages shown when tickets aren't ready yet.
• Refunds and cancellations
  Refund a single order or every ticket for a cancelled event in the Event Ticketing app — and void tickets so they stop scanning at the door.
• Transferring tickets
  How a customer hands a ticket off to someone else from the order status page — the recipient enters their details, accepts by email, and gets a new ticket while the original is voided.
• Email and SMS receipts
  Shopify sends the order confirmation email and SMS, not the Event Ticketing app. Here is what each one contains, and how tickets actually reach the customer.
• Shipment notification email
  Control whether Shopify sends a shipment confirmation email when ticket orders are fulfilled in the Event Ticketing app, and turn it off if you don't want customers to receive a "shipped" notice.

Event Day

• Choosing and setting up a scanning app
  Pick a check-in tool for the door — the native iOS Check In app or the Shopify POS extension — and get it set up to scan ticket barcodes.
• Sell and scan with Shopify POS
  Sell tickets in person through Shopify POS and check attendees in at the door with the Scan Ticket tile in the Shopify POS app.

Billing

• Understand your Shopify bill
  How Event Ticketing charges appear on your Shopify bill — the monthly plan fee, the per-ticket usage charge, why the bill shows one charge per line item, and what credits cover.
• Approve the spending limit
  Approve the Event Ticketing spending limit so Shopify can bill the per-ticket fees on tickets you sell. Approving is not a charge, and it unlocks the app admin when you're prompted.
• Cancel or change your subscription
  Stop paying a monthly fee, switch plans, or cancel Event Ticketing entirely — downgrade to On Demand to pause, or uninstall the app to cancel.
• Refund a charge
  How Event Ticketing charges get refunded — the per-ticket fee credited back to your Shopify bill when you refund an order, and how to handle a subscription charge you didn't expect.

Built on Shopify

• Built on Shopify
  How the Event Ticketing app integrates with Shopify — checkout and POS extensions, theme blocks, product metafields, Flow triggers, and the API.
• Product metafields
  The event_ticketing metafields the Event Ticketing app writes to your Shopify products and variants, so a Liquid theme can read event dates, times, and ticket details.
• Shopify Flow triggers
  Automate your store when a ticket is purchased or scanned — tag orders, send follow-up emails, or call an API — using Event Ticketing's Shopify Flow triggers.

API

Build with the REST API and integrate Guest Manager into your stack.

• REST API access and endpoints
  API token format, authentication, key endpoints, filtering, and cursor pagination for the Guest Manager REST API.