Reference

Getting started guide

Guides to get you up and running on our key products.

Event Check In App
Simple, fast, and easy to use event check in for events of any size
Sell tickets on Shopify
Get up and running with Event Ticketing for Shopify.
Ticket Studio
Import, create, and scan your own event tickets

Shopify App

Transform your Shopify store into an event ticket selling machine.

Upselling and add-ons
Track the pickup onsite of add-ons, such as merchandise.
Adjusting inventory and prices
Event ticketing controls inventory and prices for tickets.
Collect your own booking and service fees
Use Shopify's custom carrier rates to charge service fees on tickets.
Bundling tickets together
Sell combination of tickets to customers.
Check in and scan tickets
Use Guest Manager Check In to check in guests by name, scan barcodes using the camera, or using our laser barcode readers.
Collecting attendee information
How to collect name, email, and other custom questions or information.
Disable shipment email
Some merchants prefer not to send out the shipment emails.
Event Calendar
Display a calendar on your store so customers can view and purchase tickets.
Setting total event capacity
Sell a maximum number of tickets across all ticket types.
FAQ
Frequently asked questions using the Shopify ticketing app.
Flow triggers and actions
Shopify Flow triggers and actions.
Installing the app
Permissions explanation, common questions, etc.
Email and SMS receipts
Learn how to add a "Download tickets" link to the Shopify notifications.
Manage attendees and orders
Search, filter, and see whether tickets have been downloaded yet.
Product metafields
Customize your storefront product pages with event fields.
Edit orders
Swap tickets for another date without refunding!
Auto fulfilling tickets
Control when orders are fulfilled, when the order is paid, created, or manual.
Order confirmation page
Display tickets for download on the Shopify order status page.
Product management
Automatically delete past events and dates from Shopify as they end.
Purchase limits
Setting minimum and maximum purchase limits for orders.
Refunds and cancellations
How to do refunds and cancellations from Shopify.
Ticket attachment email
Deliver tickets to customers as embedded attachments.
Ticket purchase page
Add our app block to your product template for a traditional style ticket purchase page.
Troubleshooting
Common issues with the Shopify app and how to remedy.

Event Setup

Configure, customize, and design the features you need for a successful event.

Create an event
One off event, recurring classes, multi-day tours or conferences, you can do it all.
Apple wallet tickets
Design your own Apple wallet tickets for iOS customers.
Using barcode pools
Upload a list of barcode numbers to use when tickets are created.
Check in actions
Create a work flow upon check in, collect signature, take photo, and more.
Check in tallies
Create flexible counters (tallies) to use for check in.
Collecting custom fields
How to use custom forms, questions, etc.
Event pages
Online ticketing, RSVPs, calendars, order forms, and more.
Product pickups
Allocate and track anything to your guests to be picked up or redeemed upon check in.
Scheduled emails
Set up reminder and thank you emails to be sent for you.
Ticket email
The ticket email is sent to your guest when you click the 'Email' button in the attendee list
PDF tickets
Use your tickets as an opportunity to showcase your brand.

Event Operations

Keep things running smoothly until event-day.

Web check in
Check in attendees from a computer.
Monitor device health
Keep an eye on battery and internet connectivity of each check in scanner.
View event report
View check in, scan summaries, and export the attendee list.
Update attendee details
Make changes to an attendee, such as name, email, type, custom fields, etc.

Check In App

Execute a flawless event on-site with our check in and ticket scanning app.

Syncing and offline (FAQ)
How scanning offline works, and general FAQ.
Install the check in app
Install Guest Manager Check In for iPhone, iPad, and Mac
Renting ticket scanners
Check in attendees 10x faster with laser barcode scanners.
Supported printers
Print name badges and tickets onsite.
Supported scanners
Use an external laser scanner to speed up ticket scanning.

Adding Guests

All the ways to build your guest list in Guest Manager.

Import spreadsheets
How to format a CSV spreadsheet for importing tickets and guests.
Public RSVPs
Add a simple form to your event page, to collect online RSVPs to your event.

Productivity

Get more done, faster.

Bulk actions
How to manage your events, attendees, contacts and other data efficiently with bulk editing actions.
Customize list views
Tailor information to your needs.
Exporting data
Export most any data directly to CSV.
Fixing bounced emails
Save time and quickly fix and resend bounces as they occur
Saved searches
Save time and personalize your dashboard with saved searches
Searching and filtering
Drill down into relevant data quickly and easily.

Ticketing & Registration

Sell tickets online with our registration platform.

Create an order
Create orders in the backend. Book guests into your event, for either free and/or paid tickets.
Turn off sales
How to disable new registrations or purchases for an event.
Promotions and promo codes
Learn how to create discounts for your tickets.
Issuing refunds and exchanges
Refunds are occasionally a fact of life. Let's cover full and partial refunds, and exchanges.
Reserved orders
When a buyer begins checkout, the tickets in their cart are reserved until payment is made. Learn how to view and free up these tickets.
Sales report
Export a summary of tickets sold.

Account

Managing your account and data.

Events
Events are the cornerstone to Guest Manager
Permanent lists
Permanent lists allow you to track guests across many events. A permanent list can be a staff member or promoter for your event as well.