The Orders tab lists every order that contains tickets. An order can hold several tickets across multiple ticket types. From here you search and filter orders, resend the ticket email, and start a refund.
Requirements: The Event Ticketing app installed.
Open the orders list
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In the Event Ticketing app, open Orders.
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Each row shows the order Date, the Shopify order Number, the Customer (name, or email if no name is on file), and a Tickets count.
The Tickets count is the number of currently valid tickets in the order. It excludes voided, transferred, and pending tickets, so it can be lower than the quantity originally purchased.
Search, filter, and sort
- Search the list using the search box at the top.
- Event — filter to a single event using the Event filter.
- Date — sort by date ascending or descending using the sort control.
The list shows completed orders only. Orders that were voided, canceled, or abandoned at checkout do not appear here.
Resend the ticket email
Each order row has an Email action that re-sends the ticket attachment email to the customer.
- Find the order in the list.
- Click Email on that row.
A confirmation appears once the email is sent.
To resend tickets for several orders at once, select the orders with the row checkboxes, then choose Resend tickets from the bulk action bar and confirm.
Refund an order
Each order row has a Refund action that opens the refund screen for that order, where you choose which line items to refund, the refund method, and whether to void the tickets.
- Click Refund on the order row.
- Set up and process the refund.
See Refunds for the full refund flow, including voiding tickets and refunding to a gift card or discount code.
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FAQ
Why don’t I see a canceled or abandoned order?
The Orders tab lists completed orders only. Orders that were voided, canceled, or abandoned at checkout are not shown.
The Tickets count is lower than what the customer bought. Why?
The count reflects currently valid tickets. Voided, transferred, and pending tickets are not counted, so a partially refunded or partially transferred order shows fewer tickets than were originally purchased.
Do I have to manage orders here instead of in Shopify?
No. These orders also appear in your Shopify admin under Orders, and you can use that view if you prefer. The app’s Orders tab adds the ticket-specific actions — resending the ticket email and the ticket-aware refund flow.
How do I resend tickets to many orders at once?
Select the orders with the row checkboxes, then choose Resend tickets from the bulk action bar and confirm. This re-sends the ticket attachment email to every selected order.
