Customer success story

The CMA Awards improves security and reduce queue times

CMA Awards logo
CMA Awards
Nashville, TN
Provide secure and fast check-in for attendees using barcode scanning.

Products used

On Site

Check in, ticket scanning, name badge printing, and more.

Update (12/17) CMA Awards continues to use Guest Manager every year (2015, 2016, and 2017).

The CMA Awards uses Guest Manager to generate 2,500 ticket barcode numbers, integrates them into their in-house ticket designs, and rents scanners from us to validate tickets onsite.

Country Music Awards - Case Study

For 50 years, the CMA Awards stage has been home to Country Music’s most iconic moments. Legends have been born. Country Music royalty has been crowned. The songs that touch the depths of our souls have become timeless.


Every year the client holds an invite-only pre-party and after-party for the Country Music Awards. In the past, checking in has always been a major pain point using paper and excel files. They needed a way to maintain exclusivity, and quickly get the right people through the door to enjoy the event. They also wanted to maintain brand and a personal touch.


The solution was to have Guest Manager and the client’s printing company work together to integrate scannable barcodes into the invite ticket design. The Guest Manager software produced unique barcode numbers for 2,500 tickets, and delivered them to the printing company in a CSV file. CMA Awards then used the software over the span of 4-6 weeks to add names to each ticket, as they were issued. The client rented six iPad Mini ticket scanners from us, and used them to scan and validate guests tickets as they arrived. The client then received a full report of everyone who attended, what time they arrived, and more.

Generate ticket barcodes

The Guest Manager software can be integrated into custom ticket designs. Either we generate the barcode numbers, or import your own.

Import tickets

Want to supply your own numbering sequence? No problem. Import those easily into our system, and then export the above files.

Attach names to tickets

With the 2,500 tickets imported, they also wanted to track which numbers were assigned to which guests. The majority of these names were imported via a CSV file, but there were also last-minute additions that they could assign easily via the Guest Manager interface.

Name lookups

Some guests forgot their ticket. Surprised? With a quick realtime lookup, the staff could look up the ticket and check it in manually, without interrupting the flow of scanning tickets.

Sample tickets

country music awards custom tickets and scanning
CMA Ticket Integration with Guest Manager
CMA Ticket Integration with Guest Manager
CMA Ticket Integration with Guest Manager

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