A station is a named scan point at an event — a door, a lane, or a pickup counter. Each station controls what it accepts, so a staff member scanning at one station only checks in the registration types you assign to it.
Requirements: An event with at least one registration type. Stations are configured per event from its Design and setup area.
Add a station
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Open the event and go to Design and setup.
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Open the Scan stations section.
- Add a station and pick its type:
- Check-in — scans tickets to check attendees in.
- Product pickup — redeems items at a pickup counter.
- Verify — checks a ticket’s validity without checking the attendee in.
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Give the station a name — for example Main Entrance or VIP Door.
- Assign what the station scans:
- For a check-in station, select the registration types it accepts.
- For a product pickup station, select the pickup types it redeems.
- A verify station has nothing to assign — it validates any ticket.
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Optionally attach a check-in action so staff at this station follow a set workflow on each scan.
- Add more stations the same way, then save.
Your stations are saved to the event. Staff using the iOS check-in app choose a station, and the app then only accepts the registration types or pickup types assigned to it.
Reuse a station setup from another event
Instead of building stations from scratch, you can apply a station setup you saved on a previous event. In the Scan stations section, choose an existing design and save. The event adopts that station setup.
Related articles
- Check-in actions — build a guided workflow (photo, signature, prompts) that runs on each scan.
- Check-in app configuration — set up devices and control what staff see in the iOS app.
- Product pickups — allocate items for attendees to collect at a pickup station.
FAQ
What happens if a ticket is scanned at a station that doesn’t accept it?
The station only accepts the registration types assigned to it. A ticket for an unassigned registration type is not checked in at that station — scan it at a station that includes its registration type.
Do I have to create stations to check people in?
No. Stations are for splitting an event into separate scan points with different access. A small event can check everyone in without defining named stations.
Why doesn’t a verify station have registration types to assign?
A verify station only confirms whether a ticket is valid. It does not check the attendee in, so there is nothing to restrict — it can verify any ticket for the event.
What happens to past scans if I delete a station?
Scan history is kept. The historical scans remain as a record of what was scanned and when; they are no longer tied to the deleted station.
