Written by Jeff Blake Updated May 28, 2026

This page describes the Guest Manager dashboard at app.guestmanager.com. If you use Event Ticketing on Shopify, the app inside Shopify admin does not have these screens. The dashboard is included on the Advanced plan and higher: open any event in the Event Ticketing app and click Guest Manager, or sign in at app.guestmanager.com/login with your store email.

A station is a named scan point at an event — a door, a lane, or a pickup counter. Each station controls what it accepts, so a staff member scanning at one station only checks in the registration types you assign to it.

Requirements: An event with at least one registration type. Stations are configured per event from its Design and setup area.

Add a station

1. Open the event and go to Design and setup.

2. Open the Scan stations section.

3. Add a station and pick its type:
   • Check-in — scans tickets to check attendees in.
   • Product pickup — redeems items at a pickup counter.
   • Verify — checks a ticket’s validity without checking the attendee in.

4. Give the station a name — for example Main Entrance or VIP Door.

5. Assign what the station scans:
   • For a check-in station, select the registration types it accepts.
   • For a product pickup station, select the pickup types it redeems.
   • A verify station has nothing to assign — it validates any ticket.

6. Optionally attach a check-in action so staff at this station follow a set workflow on each scan.

7. Add more stations the same way, then save.

Your stations are saved to the event. Staff using the iOS check-in app choose a station, and the app then only accepts the registration types or pickup types assigned to it.

Reuse a station setup from another event

Instead of building stations from scratch, you can apply a station setup you saved on a previous event. In the Scan stations section, choose an existing design and save. The event adopts that station setup.

Related articles

• Check-in actions — build a guided workflow (photo, signature, prompts) that runs on each scan.
• Check-in app configuration — set up devices and control what staff see in the iOS app.
• Product pickups — allocate items for attendees to collect at a pickup station.

FAQ

What happens if a ticket is scanned at a station that doesn’t accept it?

The station only accepts the registration types assigned to it. A ticket for an unassigned registration type is not checked in at that station — scan it at a station that includes its registration type.

Do I have to create stations to check people in?

No. Stations are for splitting an event into separate scan points with different access. A small event can check everyone in without defining named stations.

Why doesn’t a verify station have registration types to assign?

A verify station only confirms whether a ticket is valid. It does not check the attendee in, so there is nothing to restrict — it can verify any ticket for the event.

What happens to past scans if I delete a station?

Scan history is kept. The historical scans remain as a record of what was scanned and when; they are no longer tied to the deleted station.