Guest Manager is self-service software. Set up your account yourself, with live chat and email support when you need it — there are no onboarding calls.
Sign up and log in
Sign up at app.guestmanager.com/signup. No credit card is required to start.
Log in any time at app.guestmanager.com.
Company settings
Set your company details under Settings → Company. This is one form with several sections.
- Name — your company name, shown to attendees and on outgoing email.
- Contact name, phone, and email — your public contact details.
- Address — your company address.
- Currency — the default currency for new products. You can also select the additional currencies you support.
- Locale — the default language for your account. Leave it blank to follow the global default.
- Logo — see below.
Logo
Upload your logo on the same Settings → Company form. The logo must be a JPG (.jpg / .jpeg) file under 1 MB. PNG and other formats are rejected — convert to JPG before uploading.
Time zone
A time zone is set per venue, not on the company. Each event uses the time zone of its venue, so dates and check-in times are correct for where the event happens. See Create an event.
Subdomain
Change your subdomain under Settings → Sites.
Changing the subdomain does not redirect the old address. Any ticket links that already use the old subdomain stop working.
If you want a different address without breaking existing links, add the new domain as a second site instead of renaming the existing one. Old links keep working on the original subdomain; new links use the new one.
Stop charges without closing your account
There is no separate pause option. To stop monthly charges while keeping your account and event data, downgrade to the On Demand plan. On Demand has no monthly fee — you pay per ticket only. See Pricing, plans, and credits.
Sales email digests
Send a daily sales summary to an admin:
- Go to Settings → Team → Admins.
- Click Edit on the admin.
- Enable the Order digest notification.
The admin then receives a daily order summary by email.
Appearance
Switch the backend between light and dark theme from the account menu in the upper-right — click your name, then choose Light or Dark.
Support
Live chat and email support are available on every plan. The Concierge plan adds priority support in the same chat.
Related articles
- Pricing, plans, and credits — plan tiers, credits, and per-ticket pricing.
- User roles, staff permissions, and limited access — add admins and control what staff can see.
- Custom sender email domain — send attendee email from your own domain.
- Account blocked by anti-spam approval — what to do if new-account actions are blocked.
FAQ
My logo won’t upload. Why?
The logo must be a JPG (.jpg or .jpeg) under 1 MB. A PNG, GIF, or larger file is rejected. Convert the image to JPG and try again.
I changed my subdomain and old ticket links broke. Can I get the old address back?
There is no automatic redirect from an old subdomain to a new one, so existing links break the moment you rename. Rather than renaming, add the second domain as an additional site so the original address keeps working.
Saving my time zone or settings failed. What now?
If a setting won’t save, contact support through in-app chat — some account-level changes need backend intervention.
How do I revoke a backend link I shared with someone?
If you shared a backend link (an auth-token URL) with a venue or partner and need to revoke access, contact support — the token can be disabled on the backend.
An Apple Pay order is missing the customer’s email.
Apple Pay can complete an order without passing an email address, so the confirmation has nowhere to go. Either disable Apple Pay at checkout, or open the order, add the correct email, and resend the confirmation.
Does Guest Manager support two-factor authentication?
Not at this time.
