Written by Jeff Blake Updated September 25, 2026

This page describes the Guest Manager dashboard at app.guestmanager.com. If you use Event Ticketing on Shopify, the app inside Shopify admin does not have these screens. The dashboard is included on the Advanced plan and higher: open any event in the Event Ticketing app and click Guest Manager, or sign in at app.guestmanager.com/login with your store email.

Every backend user has the same access. Staff who only need to scan tickets at the door get a separate check-in login instead of a backend account.

What a backend user can access

A backend user can see and manage everything in your account: events, contacts, orders, apps, the Data section (imports, emails, attendees, scans, and devices), and other users.

Add a user

1. Go to Settings → Team → Admins.
2. Add a user and enter their name and email.
3. The new user receives a Company Login Link email with a link to sign in. They set their own password from the Forgot password? link in that email or on the sign-in page. They never need your password. If the email didn’t arrive, use Resend Login next to their name in the Admins list.

There is no extra charge for adding users, and the number of simultaneous browser logins is unlimited. Billing and account ownership stay with the original account owner.

Shopify: Staff who use the Event Ticketing app are managed through Shopify, not here — go to Settings → Users and permissions in your Shopify admin. Any Shopify staff member who can open the Event Ticketing app gets backend access, and the app exposes a single permission level, so every staff member who can open it sees all events.

Check-in staff

Staff who only scan tickets at the door do not need a backend account. Add them as onsite check-in users instead — they can sign in to the iOS scanner app but cannot open the backend. The number of devices that can scan at the same time depends on your plan. See Check-in devices and limits.

On Shopify, staff can also scan tickets through Shopify POS without a separate login.

List Manager

List Manager is a separate iOS app for managing guestlists, with its own login link sent by email. It is not a backend role and does not grant backend access.

Related articles

• Check-in devices and limits — how many devices can scan at once on your plan.
• Logging in and account access — sign-in help, ownership transfer, and account recovery.

FAQ

Can I give someone view-only or read-only backend access?

No. Every backend user has full access, and there is no read-only mode. For door staff, use a check-in login instead of a backend account.

Why does a Shopify staff member have backend access I didn’t grant?

Backend access for Shopify follows Shopify staff permissions. Anyone who can open the Event Ticketing app in your Shopify admin gets backend access. Remove or restrict them under Settings → Users and permissions in Shopify.