Backend access is controlled by one setting per user: whether the user is a super user. Staff who only need to scan tickets at the door get a separate check-in login instead of a backend account.
What a super user can access
Every backend user can see the main areas: events, contacts, orders, and apps. A super user additionally sees the back-office Data section — imports, emails, attendees, scans, and devices — and can manage other users.
A user who is not a super user does not see the Data section. This includes the Attendees list, which lives in that section. To give someone access to attendees, scans, devices, or imports, make them a super user.
Add a user
- Go to Settings → Team → Admins.
- Add a user, enter their name and email, and choose whether they are a super user.
There is no extra charge for adding users, and the number of simultaneous browser logins is unlimited. Billing and account ownership stay with the original account owner.
Shopify: Staff who use the Event Ticketing app are managed through Shopify, not here — go to Settings → Users and permissions in your Shopify admin. Any Shopify staff member who can open the Event Ticketing app gets backend access, and the app exposes a single permission level, so every staff member who can open it sees all events.
Check-in staff
Staff who only scan tickets at the door do not need a backend account. Add them as onsite check-in users instead — they can sign in to the iOS scanner app but cannot open the backend. The number of devices that can scan at the same time depends on your plan. See Check-in devices and limits.
On Shopify, staff can also scan tickets through Shopify POS without a separate login.
List Manager
List Manager is a separate iOS app for managing guestlists, with its own login link sent by email. It is not a backend role and does not grant backend access.
Related articles
- Check-in devices and limits — how many devices can scan at once on your plan.
- Logging in and account access — sign-in help, ownership transfer, and account recovery.
FAQ
Can I give someone view-only or read-only backend access?
No. A backend user is either a super user or not; there is no read-only mode.
A staff member can’t see the Attendees list. Why?
The Attendees list is part of the Data section, which only super users see. Make the user a super user to give them access.
Why does a Shopify staff member have backend access I didn’t grant?
Backend access for Shopify follows Shopify staff permissions. Anyone who can open the Event Ticketing app in your Shopify admin gets backend access. Remove or restrict them under Settings → Users and permissions in Shopify.
