You can send ticket and campaign emails from your own domain instead of Guest Manager’s default sending address. Setup adds DKIM, SPF, and CNAME records at your DNS provider and is coordinated with support — it is not self-serve.
Requirements: Access to your domain’s DNS records. The sender domain must match the address you want to send from.
Set it up
Support generates the DNS records for your domain — they cannot be self-generated.
- Contact support and provide:
- Your sending domain (for example,
yourcompany.com). - The email address you want to send from.
- Your DNS provider name, so support can format the instructions for it.
- Your sending domain (for example,
-
Support generates your DKIM, SPF, and CNAME records and sends them to you or your webmaster.
-
Add the records at your registrar or DNS provider.
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Notify support once the records are live. Support verifies them and activates custom sending on your account.
Set your sender address
After support confirms activation, open your account email settings in the Guest Manager backend and set your sender address. The address must use the authenticated domain — addresses at other domains will not work.
Related articles
- Fixing bounced emails — find a bounced address, correct it, and resend.
- Email campaigns and notifications — bulk-send tickets, run reminder campaigns, and segment attendees.
FAQ
I’m getting bounce notification emails now that custom sending is live. Is my setup wrong?
Almost always no. A bounce after custom sending is live is a recipient-side issue — an invalid address or a full mailbox — not a configuration problem. Correctly configured SPF, DKIM, and DMARC mean the sending side is healthy. To remove a specific address from the bounce list, contact support.
My DNS provider already has a CNAME that conflicts with the records support sent.
Tell support about the conflict. They can generate new DKIM selectors so the records no longer collide with your existing CNAME.
My domain still shows as unverified after activation.
Ask support to confirm which account the domain was activated on. If you have more than one account, it may have been applied to a different one.
A staff member isn’t receiving order notification emails.
This is unrelated to custom sender setup. Open that user’s edit page and check their notification toggles and venue filter — the new-order notification may be off, or their venue filter may exclude that location.
