A bounce is an email to an attendee that failed to deliver, usually because of a wrong or invalid address. You correct the address and resend it; the corrected address is also saved back to the underlying records.
Requirements: A company admin account. New admins are subscribed to bounce notifications automatically.
Find bounced emails
You can spot bounces in two places.
- Bounce notification email. When an attendee’s email bounces, subscribed admins receive a notification email with the failed address and a link to fix it.
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The event’s email delivery stats. Open an event and view its email delivery breakdown. Bounced, dropped, and canceled counts each link to a filtered list of those emails.
Fix and resend a bounce
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Open the fix form from any entry point: the Provide new email link in a bounce notification, the bounced-email list on an event, or the email list in a campaign.
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Enter the corrected name and email address. The new address must differ from the one that bounced.
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Submit the form.
The email is resent to the new address, and the corrected name and email are saved back to the related records — for a ticket-delivery email, this updates the email on the ticket. The email moves to a delivering state, then settles on delivered or bounced again once the provider responds.
Resend without changing the address
If an address is correct but delivery failed for a transient reason, you can retry delivery without editing it. Use the Retry delivery link in the bounce notification, or resend the email from its detail view. This requeues the same address as-is.
Manage who receives bounce notifications
Bounce notifications are per-admin. Each admin’s notification subscriptions, including bounced emails, are managed on that admin’s profile. Add or enable the bounced-email notification there to receive it, or remove it to stop.
Related articles
- Emailing attendees: resends, campaigns, and delivery issues — bulk resends, reminder campaigns, and tracking down attendees who never received a confirmation.
- Custom sender email (DKIM/SPF) — send from your own domain to reduce delivery problems.
- Update attendee details — change a name, email, or other field on an existing attendee.
FAQ
Does fixing a bounce also update the attendee’s address everywhere?
Yes. When you provide a corrected address, the related records — the attendee and contact where applicable — are updated along with the resend, so a fixed ticket-delivery email also corrects the address on the ticket.
Why did the email bounce again after I resent it?
A resend can still bounce if the new address is also invalid or the receiving mailbox rejects it. The status returns to bounced once the provider reports the failure. Confirm the address with the attendee directly before retrying.
An address keeps bouncing — can it be a delivery reputation problem rather than a bad address?
Possibly. Sending from your own verified domain improves deliverability for some recipients. See Custom sender email (DKIM/SPF).
Can I resend an email that wasn’t a bounce?
Retry delivery and the fix flow apply to emails that bounced, dropped, or were canceled. A delivered email is resent as a fresh copy instead.
