Downloading your attendee list and emailing ticket buyers both live in the Guest Manager backend, which is separate from the Shopify admin. Access it from Shopify: Apps → Event Ticketing → Events → click your event → Manage in backend.
Export attendees
- In the Guest Manager backend, go to Attendees.
- Apply any filters you need (by ticket type, date/session, scan status, etc.).
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Click Export. The file downloads as a CSV — it opens in Excel or Google Sheets.
For a multi-date or recurring event: drill into the specific session first. Go to Sessions, click the date, then use the Attendees section there to export per-timeslot.
For a cross-event export (all events at once): use the top-level Attendees section rather than navigating through a specific event.
Exporting attendees is available on all Guest Manager plans.
Send a campaign email
- In the Guest Manager backend, go to Campaigns → Add.
- Choose Reminder campaign (also works for reschedule or cancellation notices) or Thank you campaign (post-event).
- Compose and send.
Campaigns fire once per contact — if the same email address bought tickets twice, that contact receives the campaign email only once.
Campaigns are available on all Guest Manager plans.
Campaign template variables
Standard variables (event title, ticket details) are available in campaign templates. To discover all available variables, add these lines to a test campaign and send it to yourself:
For multi-event campaigns, use to list event names. The plain variable is not available in campaigns.
Shopify product metafields cannot be used as campaign variables. Guest Manager does not store Shopify metafields in its database.
Tag attendees for segmentation
To tag attendees for use in Klaviyo or other email marketing tools: go to Attendees, add filters for the event, then tag the matching attendees. Tags can then drive segments in your outside tool.
Verify sent emails
To check whether ticket confirmation emails were delivered and when: in the Sent emails list, click Columns and display the date column.
Customize email templates
Most email templates are editable under Design and setup → Emails. The ticket transfer acceptance email is not editable. Per-event customization is not natively supported; the workaround is writing custom Liquid in the Ticket attachment email template to branch by event.
Related articles
- Email campaigns and notifications — the email types Guest Manager sends and how to manage them.
- Scheduled emails — auto-create per-date reminder campaigns for multi-date and recurring events.
- Import attendees from a CSV — bulk-add attendees, or re-import to update existing records.
- Fixing bounced emails — why emails bounce and how to recover deliverability.
- Custom sender email (DKIM and SPF) — send campaign and ticket emails from your own domain.
FAQ
I sent a campaign to the wrong recipients. Can I cancel it?
No — there is no in-app cancel once a campaign fires. Contact support immediately with a link to the campaign.
A field is missing from my export (for example, “Company”). Where is it?
The data may not have been imported correctly in the first place. Check the original import file for that column.
I’m re-importing to change ticket types and it’s creating duplicates. How do I avoid that?
Trim the import file to Barcode + Ticket Type columns (plus any columns you want to update). Matching on barcode updates the existing records instead of creating duplicates.
How do I send reminders automatically for each date of a recurring event?
That’s a separate feature — Scheduled emails auto-creates per-date campaigns for multi-date and recurring events. See Scheduled emails.
