Guest Manager Check In is the app your staff use at the door to scan tickets and check attendees in. It runs on iPhone and iPad, works offline, and syncs across every signed-in device in real time.
Requirements: An iPhone or iPad. A Guest Manager account to check in your own attendees — you can try the app first without one (see Test drive).
Download the app
Get Guest Manager Check In from the App Store for iPhone and iPad.
You can also search the App Store for “Guest Manager”.
Test drive without an account
To try checking attendees in before you sign up, open the app and tap Test Drive. A few sample events are pre-loaded for you. Run Test Drive on as many devices as you like — they sync together in real time, so you can see how multi-device check-in works.
When you’re ready, create an account to check in your own attendees. Every new account gets 50 free check-ins (see FAQ).
How the app signs in
The Check In app does not use your email and password. It signs in with two credentials:
- Access code — the same for everyone in your account.
- PIN — identifies the person signing in. Each PIN can have its own permissions, such as access to specific events or scan-only mode.
Find your access code and PIN under the Apps menu in Guest Manager.
Even when several people share one PIN, each device is still identified separately. Two staff using PIN 1234 on their own iPhones show up as two distinct devices on your dashboard.
Sign in with a shared PIN
The fastest way to get devices running is to have everyone share one PIN.
- Open the Apps menu in Guest Manager to find your Access code and PIN.
- Open the Check In app and enter the Access code and PIN.
The device signs in and downloads your events and attendees.
Create separate PINs
Give staff their own PINs when you want to identify who checked attendees in, or limit a PIN to certain events or scan-only mode.
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Open the event and go to Devices.
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Click Create PIN, give it a name, and save.
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To bring a device online under an existing PIN, click Log in device next to that PIN.
The new PIN appears in the list and can be used to sign in to the app.
Scan a barcode to sign in
If you use a Honeywell laser scanner, scan the barcode shown on the app’s login screen to set the device up automatically, instead of typing the access code and PIN. This is handy when you have many devices to bring online.
Related articles
- Check-in app configuration — staff permissions, scan-only mode, event-scoped PINs, syncing, and device management.
- Create an event — set up the event you’ll check attendees in to.
- Import attendees from a spreadsheet — build a guest list to check in.
- Event report — see check-in totals during and after the event.
FAQ
How many free check-ins do I get before I need to pay?
Every new account can check in 50 attendees for free, with no time limit. After 50 check-ins you’ll need to subscribe to a plan to keep going.
Where do I find my access code and PIN?
Under the Apps menu in Guest Manager. Watch for look-alike characters when typing them in — a lowercase l can look like an uppercase I, and O can look like 0.
Can I change or reset my access code and PIN?
Contact support to reset them — you can’t change them yourself. Before requesting a reset, make sure every active check-in device has fully synced so no pending check-in data is lost. You can also ask support to sign out all currently logged-in devices, which is usually the right step after a staff change.
How do I remove access for a device after a staff member leaves?
Archive the device in Guest Manager rather than deleting it — see Check-in app configuration. Deleting a device permanently removes its check-in history.
Can I limit a PIN to one event or to scan-only mode?
Yes. PIN permissions, scan-only mode, and event-scoped logins are covered in Check-in app configuration.
Is there an Android version?
No — the Check In app is iOS only (iPhone and iPad).
Does the app work offline?
Yes. Every scan is recorded locally on the device and uploaded automatically once internet is restored, so a weak signal never stops you from checking attendees in. Before an event, do a complete sync so the device has all current attendee data while offline.
Can the same ticket be scanned on two devices while offline?
Yes, and no duplicate warning appears until the devices reconnect. Offline devices cannot talk to each other, so a ticket scanned on one offline device looks unredeemed to another. The duplicate becomes visible once both devices reconnect and upload their scans.
The app is stuck syncing at a certain percentage.
Force-quit the app and relaunch it. Confirm the device has a real internet connection — an SOS indicator means Wi-Fi or cellular isn’t working. If it’s still stuck, delete and reinstall the app, since a dropped connection during the first sync can stall it. If the problem persists, contact support with your event and account details.
A scan came back “not found” or shows the wrong event.
The wrong event is most likely selected on the device — the event must be selected manually, there is no automatic selection. Confirm the correct event is chosen. You can also turn on Live Lookup in the scanner settings: it re-checks with the server on any “not found” or time error before rejecting a ticket, which recovers scans for attendees added or changed since the last sync.
