After a customer buys tickets, the Event Ticketing block shows each ticket on the Shopify thank-you page (right after checkout) and on the order status page (reachable later from the order confirmation email or the customer account). This page describes what the customer sees and what each element does. To add the block to checkout, see the Download tickets checkout extension.
Requirements: The Event Ticketing app installed, and the block added to your checkout. Available on all plans.
What the customer sees
The block has a title and a short line of instructions, followed by the order’s tickets. Above the list, a Download all button downloads every ticket in the order as one PDF. A self-exchange button appears when ticket editing is enabled for the order.
Each ticket in the list shows:
- The ticket number (Ticket #1, Ticket #2, …) and a status badge.
- The ticket holder name and the line item it came from.
- The event name and, when configured to show it, the date and time.
- A Download/Print button for the ticket’s PDF.
- An Add to Apple Wallet button when a wallet pass is available for that ticket.
- A More actions row with links to transfer the ticket or edit its details, when those are available.
- A badge showing the ticket type and barcode number.
Status badges
Each ticket carries a badge describing its current state:
- Valid — the ticket is good to use.
- Used — the ticket has been scanned in.
- Checked out — the attendee has been checked back out.
- Voided — the ticket is no longer valid.
- Transferred — the ticket was handed to someone else, and this copy is no longer valid. See Transferring tickets.
- Pending transfer — a transfer was started and is waiting for the recipient to accept. The recipient was emailed a link.
A ticket that is not valid (voided, transferred, or pending a transfer) hides its download and wallet buttons.
Messages shown before tickets are ready
Tickets only appear once the order has been processed. While that is pending — or if the order was skipped — the block shows a message instead of the tickets:
- There is a delay loading your tickets. Please check back soon. — processing is taking longer than expected.
- Your tickets are not available yet as the order has not been fulfilled — your settings hold tickets until the order is fulfilled.
- There is a balance due on your order. — payment is incomplete; tickets are held until it clears.
- This order was not processed because POS processing is disabled in Settings. — the order came through Shopify POS and POS processing is turned off in the Event Ticketing app.
- This order was not processed due to a product configuration issue. Did you edit the options or variants in Shopify? — the product was edited directly in Shopify. Manage events from the Event Ticketing app, not the Shopify product editor. See One-time event.
- Your trial has expired. Please subscribe to a plan. — the store’s app subscription has lapsed.
Related articles
- Download tickets checkout extension — add and customize the block.
- Apple Wallet tickets.
- Transferring tickets.
- Edit orders — self-exchange to another date or ticket.
FAQ
What’s the difference between the thank-you page and the order status page?
The thank-you page shows immediately after checkout. The order status page is the same order viewed later, reached from the order confirmation email or the customer account. The ticket block renders on both, but they are separate placements in the checkout editor.
A ticket shows “Pending transfer” — what does that mean for the buyer?
The buyer started a transfer and the recipient has not accepted yet. The recipient was emailed a link to accept the ticket. Until they do, the original ticket stays invalid and a Cancel transfer option is available to take it back.
Why is a ticket greyed out with no download?
The ticket is not valid — it has been voided, transferred, or is pending a transfer. Download and Apple Wallet buttons only show for valid tickets.
Can the buyer change a ticket’s date themselves?
Only if self-exchange is enabled for the event. When it is, the ticket shows an edit link, and a self-exchange button appears above the list. See Edit orders.
