A customer can pass one of their tickets to another person from the order’s ticket list. The recipient enters their own details and accepts by email, the app issues them a fresh ticket, and the original ticket changes to Transferred. The transfer happens entirely between the two people — you don’t process it.
Requirements: The checkout extension added to the order status page (and, optionally, the thank-you page). See Download tickets checkout extension for setup.
How a customer transfers a ticket
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The customer opens their order’s ticket list — on the Thank you page right after checkout, or later on the order status page reached from the order confirmation email.
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Under a ticket’s More actions row, they select the transfer link.
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They enter the recipient’s name and email, then submit.
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The recipient receives an email with Accept and Decline buttons. While they decide, the ticket shows a Pending transfer label but stays valid — it still scans until the transfer is accepted. You can Cancel transfer in the meantime.
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When the recipient accepts, the app issues them a new ticket with its own barcode and emails it to them. That ticket email carries its own Download and Transfer buttons. The original ticket changes to Transferred and stays invalid.
The sender can reverse a transfer before it’s accepted — a pending ticket shows a Cancel transfer button that restores the original ticket.
Transferring a ticket again
A transferred ticket can be passed on again by whoever holds it now. The recipient has no order and no order status page, so they don’t use the ticket list. Instead, their ticket email has a Transfer button that opens the same transfer form. Every later recipient gets the same email and the same button, so a ticket can change hands as many times as needed.
Start a transfer for a customer
You can’t transfer a ticket from the admin, but you can hand the customer the link that starts one, or open it yourself on their behalf.
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Open the ticket in your Guest Manager dashboard. From the Event Ticketing app, go to Attendees, click Export to open the full attendee list, find the attendee, and choose View from the row’s actions.
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The ticket details show a Transfer link field. Copy it and send it to the customer, or open it yourself and enter the new recipient’s name and email.
If the ticket has already been transferred once, open the ticket the current holder has, not the original. The original shows Transferred and its transfer link reads Not transferable. Its Transfers tab lists the transfer and the ticket that replaced it.
What carries over to the new ticket
The new ticket inherits the same event, ticket type, and line item as the original, plus any custom field values and notes. The recipient confirms their own name and email, and completes registration if the ticket requires it.
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FAQ
A customer says the transfer link isn’t showing — why?
The transfer link only appears on tickets the app marks as transferable, and only when no transfer is already pending for that ticket. Confirm the checkout extension is installed on the order status page so the ticket list renders at all.
The transfer has been pending for days. What happened?
The recipient hasn’t clicked Accept yet — the email may be in their spam folder. The sender can use Cancel transfer on the pending ticket and start over, or the recipient can accept from the original email at any time.
Is a transferred ticket still usable?
No. Once a transfer is accepted, the original ticket is marked Transferred and won’t scan. Only the recipient’s newly issued ticket is valid.
Does the recipient need a Shopify account or to pay?
No. The transfer is between the two people. The recipient enters their details and accepts by email — they don’t place an order or sign in to your store.
Can the recipient transfer the ticket again?
Yes, as long as the ticket type stays transferable and no transfer is pending on it. The recipient doesn’t have an order status page. They use the Transfer button in the ticket email they received when they accepted. See Transferring a ticket again.
The ticket was already transferred and the transfer link says Not transferable
You’re looking at the original ticket, which is now void. Open the Transfers tab on it to find the replacement ticket, then use the transfer link on that one. See Start a transfer for a customer.
Can I transfer a ticket for a customer?
Not directly from the admin. Open the ticket in your Guest Manager dashboard, copy the Transfer link, and either send it to the customer or open it yourself and fill in the new recipient. The recipient still accepts by email.
