Tickets aren’t shipped, but fulfilling a ticket order can trigger Shopify’s shipment confirmation email. A setting in the app controls whether that email goes out when the app fulfills the order. It is off by default. Turn it on only if you want the shipment notification — with its tracking link to download tickets — sent on order completion.
Requirements: The Event Ticketing app installed.
Turn the shipment email off
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In the Event Ticketing app, open Settings.
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Under Emails, open System emails, then scroll to the Shopify notifications section.
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Check the badge next to Shipment update:
- Off — no shipment email is sent. This is the default, and there is nothing more to do.
- On — Shopify sends the shipment confirmation email when a ticket order is fulfilled. Switch it off to stop it.
The switch saves on its own, so there is no Save button. The shipment confirmation email is no longer sent when the app fulfills ticket orders.
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FAQ
Why are my customers getting a “your order shipped” email for tickets?
If the app fulfills your ticket orders, the Shipment update setting is turned on. When it’s on, the app fulfills with customer notification enabled, so Shopify sends its shipment confirmation email. Switch it off under Settings → System emails, in the Shopify notifications section, to stop it.
What does turning this on actually do?
When active, the app fulfills the order with customer notification enabled, so Shopify sends its standard shipment confirmation email on order completion. The tracking link in that email points to a web page where the customer can download their tickets.
Does turning this off stop my customers from getting their tickets?
No. This setting only controls Shopify’s shipment confirmation email. Ticket delivery is handled separately. See the Order receipt email for emailing tickets as a PDF or Apple Wallet pass.
