Customers can add their tickets to Apple Wallet after checkout, alongside the PDF download. The Apple Wallet pass needs an Apple wallet design; the PDF works without one. Passes appear on the same checkout pages as the PDF download.
Requirements: The Event Ticketing app installed. Google Wallet is not supported.
How the design is chosen
Each ticket uses the first Apple wallet design it finds, in this order:
- A design set on the event.
- A design set on the ticket type.
- Your store-wide default design.
If none of these is set, the ticket gets no Apple Wallet button.
Set a store-wide default
The default covers every event that doesn’t set its own design.
- In the Event Ticketing app, go to Settings, then Designs → Apple wallet.
- Click Choose default (or Change default if one is already set) and pick a design from your library. To change the default design itself, click Edit default.
Set a design for one event
- In the Event Ticketing app, open the event.
- In the Event setup section, expand the Apple wallet row. The badge shows which design applies: Using default, Using custom, or Not set up.
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Click Change to pick an existing design, or Create new to design one for this event. Adjust the background, label, and text colors, choose which fields show on the pass, upload a logo or icon, then Save.
To go back to the store-wide default, click Unset on the Apple wallet row.
Where customers get the pass
Apple Wallet passes are delivered the same two ways as the PDF:
- Checkout pages — the Download tickets block on the thank-you and order status pages shows an Add to Apple Wallet button next to each ticket. Available on every plan. See Download tickets checkout extension.
- Order receipt email — the app’s own post-purchase email, which carries the pass and PDF as attachments once you turn it on under Settings → System emails. Requires the Advanced plan or higher. See Order receipt email.
At least one of these must be set up for customers to receive anything — neither is on by default.
Related articles
- Download tickets checkout extension.
- Order receipt email.
- Ticket delivery setup.
- PDF tickets — design the downloadable PDF, including the DIY template for full layout and font control.
FAQ
Customers see only a PDF link, no Apple Wallet option.
Open the event the order is for and expand Event setup → Apple wallet. If the badge reads Not set up, no design applies: set a store-wide default or a design for this event (see above). If a design is set, check the ticket itself: the button doesn’t show for voided or transferred tickets, or tickets with a pending transfer. See Order status page.
Is Google Wallet supported?
No. Tickets can be added to Apple Wallet only.
A ticket shows a registration button instead of a download or wallet button.
The ticket requires attendee information that hasn’t been completed. The customer completes the required fields from the order status page, then the download and Apple Wallet options appear. To skip this, remove the required fields from the ticket type — edit the event, open the ticket type, and turn off Require name, Require email, or any required custom fields.
Each ticket in a multi-ticket order needs its own pass.
Every ticket is a separate pass. The Download tickets block lists all tickets in the order so the customer can add each one; without the block, they may only reach one. Make sure the block is added to both checkout pages.
Can I change which fields and colors appear on the pass?
Yes. The Apple wallet design (Settings → Designs → Apple wallet for the default, or the event’s Event setup → Apple wallet row) controls the colors, the fields shown on the pass, and the logo and icon. The event name shown on the pass comes from the event’s name and auto-sizes to fit.
