Customers can add their tickets to Apple Wallet after checkout, alongside the PDF download. The Apple Wallet pass requires an Apple wallet design configured on the event — the PDF works without one. Passes appear on the same checkout pages as the PDF download, so a missing pass usually means the wallet design isn’t set up on that event.
Requirements: The Event Ticketing app installed. Google Wallet is not supported.
Set up the Apple wallet design
The Apple wallet design is per event — a passing wallet design on one event does not apply to another.
-
In the Event Ticketing app, open the event and click Customize.
-
On the Apple wallet card, click Set up (or Edit if a design already exists).
-
Opening the wallet setup creates a working default design automatically. Adjust the background, label, and text colors, choose which fields show on the pass, and upload a logo or icon, then Save.
Once a wallet design is saved, the Apple wallet card shows as configured and customers can add the event’s tickets to Apple Wallet.
Where customers get the pass
Apple Wallet passes are delivered the same two ways as the PDF:
- Checkout pages — the Download tickets block on the thank-you and order status pages shows an Add to Apple Wallet button next to each ticket. Available on every plan. See Download tickets checkout extension.
- Ticket attachment email — a separate post-purchase email with the pass and PDF attached. Requires the Advanced plan or higher. See Ticket attachment email.
At least one of these must be set up for customers to receive anything — neither is on by default.
Related articles
- Download tickets checkout extension.
- Ticket attachment email.
- Ticket delivery setup.
- PDF tickets — design the downloadable PDF, including the DIY template for full layout and font control.
FAQ
Customers see only a PDF link, no Apple Wallet option.
The event has no Apple wallet design configured. Open the event, click Customize, and set up the Apple wallet card. The button is per event, so check the specific event the order is for.
Is Google Wallet supported?
No. Tickets can be added to Apple Wallet only.
A ticket shows a registration button instead of a download or wallet button.
The ticket requires attendee information that hasn’t been completed. The customer completes the required fields from the order status page, then the download and Apple Wallet options appear. To skip this, remove the required fields from the ticket type — edit the event, open the ticket type, and turn off Require name, Require email, or any required custom fields.
Each ticket in a multi-ticket order needs its own pass.
Every ticket is a separate pass. The Download tickets block lists all tickets in the order so the customer can add each one; without the block, they may only reach one. Make sure the block is added to both checkout pages.
Can I change which fields and colors appear on the pass?
Yes. The Apple wallet design (event → Customize → Apple wallet) controls the colors, the fields shown on the pass, and the logo and icon. The event name shown on the pass comes from the event’s name and auto-sizes to fit.
