A product pickup attaches an extra item to a ticket so it’s fulfilled to the buyer when they’re checked in — a t-shirt, parking pass, wristband, or drink voucher that comes with the ticket. You define the item and quantity per ticket; the scanning app then tracks how many each attendee has collected. This is for items that come bundled with a ticket, not a separate product the customer picks during checkout — for that, see Bundling tickets together.
Requirements: The Event Ticketing app installed. Pickups are handed out and tracked in the scanning app.
Add a pickup to a ticket
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In the Event Ticketing app, open the event and edit the ticket you want to attach an item to.
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Expand the ticket’s Advanced settings.
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Check Trigger product pickup upon customer check-in?. A pickup row appears.
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Under Product, choose an existing item, or pick Add new product… to create one. A new product needs a Name, and a Display on ticket PDF? option that controls whether it’s listed on the issued ticket.
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Set Quantity — the number of this item to issue per ticket.
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To attach more items to the same ticket, click Add another and repeat.
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Save the event.
Buyers of that ticket now have the item(s) associated with their ticket, ready to collect at check-in.
Editing a product’s name or settings affects every event that uses it — the product list is shared across your account, not per-event.
Hand out items at check-in
When a ticket with a pickup is opened in the scanning app, each attached item shows with a redeem control:
- Redeem issues one unit and increments the count (shown as used / quantity).
- Redeem All issues all remaining units at once.
- Undo reverses redemptions for that item.
Counts are tracked per ticket, so you can see how many of each item an attendee has already collected and how many remain.
Track redemption
The app’s analytics include a Pickups issued card showing the total issued, how many have been Picked up, and how many Remaining, for the events and date range you’ve filtered to.
Related articles
- Bundling tickets together — selling a non-ticket product alongside a ticket at checkout.
- One-time event — where ticket Advanced settings live.
- Setting up the scanning app — where pickups are redeemed.
FAQ
What’s the difference between a pickup and a bundle?
A pickup is attached to a ticket inside the Event Ticketing app and travels with that ticket to the door — the buyer doesn’t choose it. A bundle pairs a separate product with the ticket at checkout. See Bundling tickets together.
Can a customer choose an add-on during checkout?
Not through product pickups — a pickup is fixed to the ticket by you, not selected by the buyer. Customer-selectable add-ons at checkout require a third-party bundling app; see Bundling tickets together.
Can I issue more than one of the same item per ticket?
Yes. Set the pickup’s Quantity higher than 1. The scanning app then tracks redemptions up to that quantity per ticket.
Does a pickup appear on the printed ticket?
Only if its Display on ticket PDF? option is on. This is set on the product itself and applies wherever that product is used.
I changed a pickup product and it changed on another event.
Pickup products are shared across your whole account. Editing a product’s name or settings updates it on every event that uses it.
