An order form is the page buyers fill in when they register or check out online. You build it from groups and sections, and you can add conditions that control eligibility or automatically change what’s in the order.
Requirements: Each order form is linked to a Checkout customization, which you select while building the form.
Build the form
Order forms live in your company settings, alongside Checkout customizations and other selling tools.
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Open Order Forms in settings and create a new one.
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On the Design tab, enter a Name and choose a Checkout customization.
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Add one or more groups. Each group is a block of the form with its own heading, optional image, and intro content. Set how many sections sit side by side per row, and whether the group shows normally or as a collapsible section.
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Add sections inside each group. A section holds the actual content the buyer interacts with — products to choose from, a list to join, or a checkout section. Each section has its own name, optional image, and content.
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Click Save.
The form is saved and gets its own public link. Drag groups and sections to reorder them; their order on the page follows the order you set here.
Conditions (optional)
An order form can carry conditions — optional rules, set on the form’s Conditions tab, that run when a buyer submits. A condition can block an order that doesn’t meet a requirement (showing a custom Error message) or automatically add or adjust line items, and conditions can nest for more complex logic.
Related articles
- Registration types — the ticket types buyers choose from in a form’s product section.
- Event page and settings — set up the event and registration types the form sells.
- Connect Stripe — required to collect payment on paid orders.
FAQ
What’s the difference between an order form and a Checkout customization?
The order form is what the buyer fills in to choose registration types and answer questions. The Checkout customization controls the checkout itself, and every order form must be linked to one.
What happens to existing orders if I archive an order form?
Past orders are kept. Archiving the form doesn’t remove the orders placed through it.
Why is a buyer blocked from completing their order?
A condition’s rules weren’t satisfied. The message they see is the Error message set on that condition — open the Conditions tab to review which rule is failing and adjust it.
