A checkout experience controls what a buyer sees while placing an order from your event page — the branding, the steps they move through, and the emails they receive. You can keep one default experience for your whole account or build several and assign them to specific events.
Requirements: A Guest Manager account. To take payment, connect a payment processor first — see Connecting Stripe.
Create a checkout experience
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From the company menu, open Settings, then Checkout experience.
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Click to add a new checkout experience, then enter a Name. The name is for your reference and is not shown to buyers.
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Configure the experience using the tabs (see below), then click to save.
The checkout experience is saved and appears in your list of experiences.
What each tab controls
The editor is split into tabs:
- General — branding shown during checkout: the banner image, a content block, the label buyers see for an order (for example “Order”, “Booking”, or “Registration”), the text that appears on the buyer’s credit card statement, and custom CSS. Set a guest-checkout option here so buyers can complete an order without creating a password.
- Steps — the screens a buyer moves through. Each step has its own sub-tab: Register, Tickets, Address, Questions, Reserved, Requested, Payment, Processing, and Complete. You can override the heading and content text for each step.
- Order Form — settings for the order summary, including whether to show a promo code field.
- Email Receipt — the email template sent to confirm a completed order.
- SMS Receipt — the text-message receipt, with insertable values such as the buyer’s name and order number.
- Checkout Email — a separate template tied to the checkout step.
- Abandoned Cart Recovery — a reminder email sent to buyers who start but don’t finish an order.
Set a default
One checkout experience is the default and applies to every event automatically. To use a different experience for a specific event, assign it in that event’s order page settings, which override the default.
Related articles
- Connecting Stripe — take payment during checkout.
- Registration types — define the ticket types buyers can order.
- Event page and settings — the page buyers order from.
FAQ
Can I have different checkouts for different events?
Yes. Create more than one checkout experience and assign a specific one on an event’s order page settings. That assignment overrides the default for that event only.
Why can’t I delete a checkout experience?
A checkout experience can’t be deleted once it has orders attached, and the default experience can’t be deleted. Archive it instead to remove it from your active list without affecting past orders.
How do I reuse an existing setup?
Copy an existing checkout experience to start a new one with the same settings, then rename and adjust it. The copy keeps the original’s guest fields and image.
What is the abandoned cart recovery email?
It’s a reminder sent to buyers who start an order but don’t complete it. You set how many minutes after the order expires to send it; leave the delay blank to turn it off.
