The app bills you two ways: a monthly subscription fee for your plan, and a per-ticket fee each time a ticket sells. They’re refunded differently. The per-ticket fee is credited back to your Shopify bill automatically when you refund the order. A subscription charge has no self-serve refund button — message support to request one.
There’s no “refund a charge” action inside the app. This page explains where each charge comes back from.
Per-ticket fees
When you refund a ticket order, the per-ticket fee for the refunded tickets is credited back to your Shopify bill. You don’t do anything extra — refund the order and the fee credit follows.
The credit shows up as an app credit on your Shopify bill. The original fee line stays; the credit offsets it.
To refund an order, use the app’s refund form — see Refunds and cancellations. The fee credit happens regardless of whether you void the tickets or restock inventory; the Void tickets? choice controls the tickets, not the fee.
A partial refund credits a proportional share of the fee. Refund half the tickets on a line and roughly half that line’s fee is credited.
For a ticket with a group size, the fee was charged once per unit sold, so refunding one table of 6 credits one per-ticket fee, not six.
Subscription charges
The monthly plan fee is billed by Shopify as an app subscription charge. There’s no button in the app to refund one.
To stop a charge before it bills, cancel or downgrade first — see Cancel or pause your subscription.
To request a refund on a charge that already billed, open the in-app help chat from Billing → chat with us at the bottom of the billing page.
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FAQ
Why wasn’t my per-ticket fee credited back after a refund?
Shopify caps how much app credit a single shop can be issued in a rolling 30-day window. Past that cap, the credit can’t be issued and the app records it as uncollectable. Message support if a credit you expected didn’t appear.
Do test orders get charged a per-ticket fee?
No. Test orders aren’t charged a per-ticket fee, so there’s nothing to credit back.
What about free or no-cost tickets?
Tickets that don’t cost the buyer money aren’t charged the per-ticket fee — they use credits from your plan instead. There’s no per-ticket fee to refund on them.
I refunded an order during my free trial — is there a fee to credit?
No. Tickets sold during the trial period aren’t charged a per-ticket fee, so refunding them credits nothing.
How long do I have to refund an order?
The app refunds orders placed within the last 60 days. This 60-day order window is separate from Shopify’s 30-day cap on app credits — see Refunds and cancellations.
