Event Ticketing bills a per-ticket fee through Shopify usage charges. Shopify caps how much an app can bill per month, so the app proposes a limit and you approve it on Shopify’s confirmation screen. Approving the limit is not a charge — you’re only billed when you actually sell a ticket.
Requirements: The Event Ticketing app installed and subscribed to a plan. The spending limit applies on any plan, including On Demand. The prompt blocks the app admin only — your storefront and checkout keep working while it’s pending.
Approve the limit
The app prompts you when the tickets you have on sale could bill more than your current limit allows. Until you approve, the prompt blocks the Event Ticketing admin (it’s a sign-in intercept), so you may land on the Plans page when you open the app.
-
Open the Event Ticketing app. If a limit increase is needed, a banner titled Please increase your monthly billing limit appears on the Plans page.
-
Leave the suggested amount in the Increase to $ field, or type a higher number. Setting it high once (for example
10000) stops the prompt from returning as your inventory grows — you’re still only charged for tickets sold. -
Click Update monthly billing limit.
-
Shopify opens its own confirmation screen for the app subscription. Approve the new limit there.
After approving, return to the app. Refresh if the admin doesn’t unlock right away.
Increase the limit later
You can raise the limit before the app prompts you. In the app’s Plans page title bar, the Increase spending limit action links to Shopify’s billing guide, where you adjust the limit on your app subscription directly. Any plan change you make in the app also routes through the same Shopify approval screen, so subscribing or switching plans re-confirms the limit at the same time.
Related articles
- Understanding your Shopify bill — how per-ticket charges appear and how to export a breakdown.
- Refunding a subscription or charge.
- Canceling or pausing your subscription.
FAQ
Does approving the limit charge me?
No. Approving sets the maximum Shopify is allowed to bill for the app in a month — it doesn’t move any money. You’re charged only the per-ticket fee on tickets you actually sell.
How is the suggested amount calculated?
It’s based on the tickets you have on sale times your plan’s per-ticket fee, plus a 10% buffer for exchanges and refunds. Refunding a fee doesn’t lower the month’s usage total, so the buffer keeps the limit from being tripped by normal returns.
What’s the smallest limit I can set?
$50. The app never proposes less than that, so when you first subscribe the limit starts at $50.
Why does a free event still ask me to approve a limit?
Shopify requires the limit on the app subscription regardless of whether any fee will be charged. Approve it — free tickets don’t incur the per-ticket fee.
Why didn’t the app ask me to increase the limit?
If your recent sales pace fits comfortably within your current limit, the app skips the prompt rather than pushing the limit up for inventory you may never sell. You’ll only be asked when the limit is genuinely at risk of being reached.
Is increasing the limit the same as upgrading my plan?
No. The spending limit is Shopify’s billing cap and must be approved regardless of plan. Upgrading your plan changes your monthly fee and per-ticket rate — it doesn’t approve a pending limit. See billing plans.
