Credits are a per-action billing unit, separate from the per-ticket fee on paid tickets. They cover the things that don’t generate a paid-ticket charge — chiefly free tickets and the messages you send.
Requirements: A Guest Manager account on a plan that tracks credits. See Pricing plans and credits for which plans include a monthly credit allowance.
What consumes a credit
Each of these draws 1 credit:
- Issuing a free ticket — when an order’s tickets are free (no per-ticket fee applies), 1 credit is charged per ticket in the order.
- Checking in a free ticket — checking in a ticket whose order was free costs 1 credit. Paid tickets don’t.
- Sending an email — ticket emails and campaign emails cost 1 credit per recipient.
- Printing a badge — each badge print costs 1 credit.
Paid tickets don’t consume credits. The per-ticket fee on a paid order covers both issuing and checking in that ticket. Credits only come into play when no money changes hands.
Checking a guest back out doesn’t cost a credit. Undoing a check-in refunds the credit that the check-in charged.
The low-credit warning
When your balance drops below 40 credits, Guest Manager emails you a low-credit warning. When your balance reaches 0 or below, it sends a separate “credits used” notice. Both go to the account’s billing contact.
What happens when you run out
If your balance goes negative on a credit-tracking plan, the Guest Manager dashboard is locked — opening it redirects you to the billing page until you top up.
Check-in and ticket sales are not interrupted. Scanning at the door and selling tickets run through the apps and your storefront, not the dashboard, so they keep working while the balance is negative.
To restore dashboard access, buy a credit package or upgrade to a plan with a larger monthly allowance.
Credits never expire
Credits are not time-based. Unused credits roll over indefinitely and are retained across plan changes, cancellations, and resubscriptions.
Related articles
- Pricing plans and credits — plan tiers, monthly credit allowances, and the per-ticket fee on paid tickets.
- Buying credits — credit packages and how to purchase more.
- Registration types — create a free ($0) registration type so a ticket is issued at no per-ticket fee.
FAQ
Do I get any credits when I sign up?
Yes. A new Guest Manager account receives a one-time welcome grant of 50 credits. That allowance is separate from any monthly plan allowance, and it’s spent like any other credit.
Why did my balance drop faster than my check-in count?
Emails are the most common reason. Sending a ticket email or a campaign costs 1 credit per recipient, so a single send to a large list can move the balance well beyond what check-ins account for.
Are imported or comp tickets charged credits?
Yes. A complimentary or imported ticket is a free ticket — issuing it charges 1 credit per ticket, the same as any other $0 order.
Do discount codes that bring an order to $0 consume credits?
Yes. What matters is whether the order’s tickets carry a per-ticket fee. If a discount brings the tickets to free, they’re treated as free tickets and consume credits.
Do credits reduce my plan’s monthly fee?
No. The monthly plan fee and credits are separate. Holding a large credit balance doesn’t lower your subscription cost.
