Most orders come in through the event page. Create one manually when you need to comp tickets, sell at the box office, or place an order for a specific attendee. You can comp it, take payment yourself, or send the attendee a link to pay.
Requirements: An event with at least one registration type — that’s what populates the order’s line items. Taking a card payment requires a connected payment gateway (set one up under Apps).
Create the order
- Start a new order:
- From an event — opens the order pre-filled with every registration type on that event.
- From a single registration type — pre-fills only that one.
- From the Orders menu — starts blank.
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In Contact, search an existing contact by name or email, or type a new name or email and click the add option to create one.
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Adjust the line items — remove any registration types you don’t want and set the quantity on the rest. To apply a discount, enter a code in Coupon code.
- Click Save.
The order opens as a draft. Tickets are not issued yet — process the order on the next screen.
Process the order
How you finish depends on whether the order is paid, comped, or charged.
- Free order — if the total is already $0, click the green Process button. The Status changes to Complete and tickets are issued.
- Comp a paid order — for an order with a total over $0 and no payment yet, click Comp to add adjustments that bring the total to $0, then click Process.
- Take payment yourself — add a payment (below), capture it, then click Process.
- Let the attendee pay — click Send Checkout Link to email the contact a link to complete and pay for the order.
When the order is finished, Status reads Complete. For a charged order, Payment reads Paid.
Add a payment
- Open the Payments tab.
- Click Add Payment and choose the payment method. Card payments need a connected gateway.
- Enter the payment details and save.
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Choose Authorize to verify funds without charging, or Capture to charge the card now. Most box-office sales use Capture.
Related articles
- Registration types — set up the registration types that populate an order’s line items.
- Reserved orders — hold tickets for an attendee without charging them yet.
- Issuing refunds and exchanges — refund or change tickets after an order is complete.
FAQ
Why don’t I see the New Order button on an event?
The button appears only when the event has at least one registration type and is active. Add a registration type on the event page, or check that the event isn’t archived.
How do I add an attendee name to each ticket?
After processing, open the Tickets tab and edit a ticket to set its guest name.
Can I charge in a different currency?
If multi-currency is enabled on your account, a Currency selector appears on the order form. Pick the currency before saving.
What’s the difference between Authorize and Capture?
Authorize checks that funds are available without charging the card — useful when you want to confirm a card before fulfilling. Capture charges the card immediately. Authorized payments must be captured before the order is fully paid.
Can I create another order with the same items?
Open a completed order and use Duplicate to start a new order pre-filled with the same line items.
