Written by Jeff Blake Updated November 11, 2026

This page covers booking fees charged through shipping, for stores that turned fees on before 11 November 2026. Fees can no longer be set up this way. New setups add the fee to tickets in the cart and work on any Shopify plan: see Booking and service fees and how to switch.

A booking fee is a per-ticket charge added on top of the ticket price at checkout — a flat amount, a percentage of the price, or both. On these stores the fee is delivered through Shopify’s Carrier Calculated Shipping, so it appears at the delivery step of checkout, and 100% of it goes to you.

The app keeps a carrier service and a delivery profile named Tickets (under Shopify Settings → Shipping and delivery) on your store, and your ticket products are marked as physical so the fee can be offered at checkout.

Change your fee

1. In the Event Ticketing app, open Settings, then Products & sales, and find Booking fees.

2. Change the fee:
   • Name — shown to the customer at checkout.
   • Description — also shown to the customer at checkout.
   • Amount — the flat dollar amount per ticket. Enter 0 for a percentage-only fee.
   • Plus Percentage — a percentage of the ticket price, entered as a decimal. Enter 0.03 for 3%. Enter 0 for a flat-only fee.

   The Preview below the fields shows the total a sample ticket would cost with the fee applied.

3. Save.

At checkout, the customer selects the fee at the delivery step, and it’s collected with the order.

Turning the fee off

Turning booking fees off removes the carrier service and the Tickets delivery profile. Your fee name, amount and percentage are kept. Turning fees back on sets them up in the cart, not through shipping.

Override the fee for one ticket

To charge a different fee on a specific ticket instead of the Settings-wide fee:

1. Edit the event and open the ticket’s Advanced settings.

2. Check Customize ticket fees?.

3. Enter an Amount and Plus Percentage for that ticket. These replace the Settings fee for this ticket only.

Related articles

• Event Calendar — show an all-in price with the Total price column.
• Ticket Order Form — show an all-in price with the Total price column.
• Purchase limits.

FAQ

Why does the fee show up as a “Shipping” charge at checkout?

The fee is delivered through Shopify’s Carrier Calculated Shipping, so Shopify presents it at the delivery step. The label can be renamed store-wide in your Shopify theme’s checkout language, but it can’t be scoped to ticket orders only — that’s a Shopify constraint.

Do I keep all of the booking fee?

Yes. 100% of the booking fee you collect goes to you. It’s separate from what Event Ticketing bills you for the app plan and per-ticket fees.

Can I change the fee later?

Yes. Update the Amount or Plus Percentage in Settings (or on a ticket’s Advanced settings) and save. New orders use the updated rate.

What if an order has both tickets and a shippable product?

Both work in the same order. The ticket fee is calculated alongside the product’s shipping at the delivery step.