A look back at 2023. The year landed a steady stream of merchant-facing features — ticket tags, expiration dates, custom fields in the Shopify sync, an “allow add guests” preference — alongside a couple of UI refreshes and the usual underlying-platform updates.
New features
Ticket tags. Tickets can now carry Shopify-style tags, and the app pushes tag changes through to Shopify so you can filter and segment customers based on tickets they hold. Surfaces in the public ticketing API and the embedded admin Tickets list.
Expiration field for tickets. Ticket types now support a configurable expiration date, which surfaces both on PDF tickets and Apple Wallet passes. Useful for time-bound passes (season passes, multi-day festival access, dated promotions).
Custom fields in the Shopify product sync. Custom ticket fields you’ve configured in Guest Manager now flow through to the Shopify product sync, making them visible alongside other product data on the Shopify side.
“Allow add guests” preference. A new company-level preference lets you opt in or out of letting customers add additional attendees during ticket registration.
Reporting API improvements. The public reports API got a refresh — check-ins, pickups, product breakdowns, and ticket reports were all reworked for cleaner output and better filtering.
Google Analytics 4 (GA4) switch. Tracking on storefront and admin pages migrated from Universal Analytics to GA4 ahead of Google’s UA sunset.
Shopify embedded admin: Polaris refreshes
Two rounds of Polaris (Shopify’s design system) updates landed in 2023:
- A mid-year version bump in late July to keep the embedded app aligned with Shopify’s evolving component library
- A larger v12 migration in December — Shopify shipped a major Polaris release with breaking changes to button and banner components, and the Event Ticketing admin moved with it. Some merchants will have noticed a slightly more modern look across forms, buttons, and notifications.
Speed and polish
A few smaller items that made the day-to-day a bit nicer:
- Debounced searching on the Events list — typing in the search box no longer fires a request per keystroke
- Cumulative Layout Shift fixes on the storefront — pages settle into their final layout faster, with less of the visual jitter that happens when fonts and images load at different speeds
Check In iOS app 4.0
The iOS Check In scanner shipped version 4.0 in August — its biggest release since the v3.x rewrite back in 2020. The release brought refreshed Brother label printer SDKs and Quantum/Linea barcode scanner accessory SDKs, alongside meaningful improvements to the sync, scan-result, and login layers of the app. Merchants running supported hardware (Brother label printers, Linea Pro / iMag Pro / Quantum sleds) get better compatibility and reliability with the latest SDK versions.
A 3.7.2 point release shipped in April ahead of the 4.0 work.
Annual maintenance
The Apple Wallet signing certificate was rotated in September, as it is every year — existing wallet passes continue to validate without merchant action.
Behind the scenes
- Shopify’s GraphQL Admin API was bumped to the 2023-04 release version (Shopify rolls a new version quarterly; we keep current)
- The Shopify Flow
ticket_checked_intrigger (which originally shipped in 2022) had its worker and admin-form configuration refactored