Written by Jeff Blake Updated May 29, 2026

A question set is a named, reusable group of attendee questions. Configure it once, then apply it as your store-wide default or attach a different set to an individual ticket type. The questions are asked when a customer registers a ticket, so the same fields don’t have to be rebuilt on every event.

Requirements: The Event Ticketing app installed.

Set the store-wide default

The default question set applies to every ticket type that doesn’t carry its own set.

1. In the Event Ticketing app, open Settings.

2. Find the Question sets section and turn on Default attendee questions.

3. Under Collect additional attendee data?, check the built-in questions you want:
   • Collect attendee name?
   • Collect attendee email?
   • Collect attendee photo?

4. For any checked question, use the Required? box to decide whether it blocks the ticket. A required question must be answered before the ticket can be downloaded.

5. Add custom questions under Custom attendee fields — see Add custom questions below.

6. Click Save.

The default now applies across every ticket type that hasn’t been given its own set.

Add a set to one ticket type

A ticket type can use the store default, an existing set, or its own new set.

1. Open the event, edit a ticket, and open the ticket type editor.

2. Under Attendee questions, open the Question set dropdown and choose one:
   • Use default — the store-wide default set.
   • An existing set by name — reuse a set you built earlier.
   • + Create new for this ticket type — build a fresh set, pre-named after the ticket.
3. If you pick an existing set or create a new one, the question editor opens below the dropdown. Adjust the built-in questions and custom fields, then save the ticket type.

The set you choose is asked for that ticket type only. Other ticket types keep their own selection.

Add custom questions

Custom questions collect anything beyond name, email, and photo — t-shirt size, dietary needs, a license plate, a terms checkbox.

1. In the question editor, under Custom attendee fields, click Add another field.

2. In the Field dropdown, pick an existing field or choose Add new field.

3. When adding a new field, set its Name, Kind, and whether it’s Required? and shown on the ticket (Show on ticket?). Available kinds:
   • Text field
   • Multiple choice — add the answer options below
   • Checkbox
   • Number field
   • Text area
4. Click Save on the field, then save the question set.

Custom fields are shared across your store — editing a field changes it everywhere it’s used.

Related articles

• Collecting attendee information — where and when questions are asked, and pre-checkout vs post-purchase collection.
• Download tickets — the checkout extension that shows the registration prompt.

FAQ

What’s the difference between the default set and a per-ticket-type set?

The default applies to every ticket type that hasn’t been given its own. Picking a set on a ticket type overrides the default for that ticket type only.

Can two ticket types share the same question set?

Yes. Build it once, then pick it by name from the Question set dropdown on each ticket type.

The set’s Name field — do customers see it?

No. The Name is a merchant-facing label for finding the set in the dropdown. It isn’t shown to customers.

What does the Required? box do?

A required question must be answered before the ticket can be downloaded. Leave it unchecked to ask the question without blocking the ticket.

I edited a custom field and it changed on another event. Why?

Custom fields are shared across your store. Editing a field’s name, kind, or options changes it everywhere that field is used, across every question set and ticket type.

Can I turn off the default without deleting it?

Yes. Toggle Default attendee questions off in Settings. The configuration is kept and can be turned back on later.