Amazon EventBridge Integration

Shopify now sends all webhook payloads directly via Amazon EventBridge, and are processed by a Serverless lambda function, as opposed to HTTP webhooks previously. This means:

• Faster processing of new order data
• More reliable processing of new order data (fewer duplicate and/or missing webhooks)
• Much more scalable and will be able to handle large rapid bursts of new orders without scaling up new servers (flash sales, etc)

Resources to learn more about Shopify + AWS Event Bridge:

• https://shopify.dev/tutorials/manage-webhook-events-with-eventbridge
• https://shopify.dev/changelog/amazon-s-eventbridge-integration-now-available
• https://www.shopify.com/partners/blog/shopify-eventbridge-integration

Updated Shopify app interface

The Shopify Polaris library has been updated to the recently released version 6, which brings the overall app interface in line with the new Shopify admin design style.

Performance improvements

• Creating and updating large multi-date events 10x improvement
• Loading tickets on the confirmation page 25x improvement

Internal app updates

• Rails 6.1
• Ruby 3
• Shopify API version 2021-01
• Removed 2 major dependencies that haven’t seen updates in a while
• Enhanced DataDog server monitoring and alerting

Coming up

Recurring events are next on the list!

Collect your own booking and service fees

With Shopify’s Custom Carrier Rate Service, you are now able to collect service fees for your tickets cleanly and reliably within the Shopify platform!

Learn more: How to collect your own booking and service fees

Update to Cookieless App Bridge Authentication

Event Ticketing is committed to staying up to date with the latest and greatest tech from Shopify. With cookie less auth, the app is now much faster, and more reliable when being used in the Shopify mobile app, and Safari.

DKIM and SPF email sender authentication

For Plus+ customers, we now offer the ability to authenticate your outgoing emails using DKIM and SPF. This improves email deliverability and maintains your own branded from address. Please contact support to get this feature added to your Plus+ Subscription!

Other improvements

• A reply to field has been added to the Ticket attachment email, so you can receive any customer questions directly from the email.
• Improved iOS check in app to better handle multi-date and time slot events. The interface is now much simpler, allowing you to scan and check in for all events without having to navigate back and forth between events/dates.
• Dozens of bug fixes and performance improvements. Happy to report there are now no known bugs!
• All products are now created by default in DRAFT status, and the Online store sales channel is pre-selected. To make your product available, simply set the status to ‘Active’ in Shopify. And, if necessary, add more sales channels (such as POS).

Some Guest Manager features related to collecting attendee name, email, etc have made their way into the Shopify app and can be configured directly on the Ticket Type. If you want to collect other custom fields, that is still done in Guest Manager for now. Please see help article here on Collecting attendee information.

More customization settings for the PDF ticket design

You can now hide/show certain fields as well as add a blurb of text to show above the barcode (good for Terms/conditions, age restrictions, etc).

New Check In App Version 3.1

Major simplification of the user interface! Especial benefits for clients using time slots who need flexibility in being able to look up and scan for many time slots at once. Get the update in the iOS App Store! Mac app update coming soon.

See the app here: https://apps.apple.com/us/app/guest-manager-check-in/id1460267612

Improvements and changes

• Inventory sold through the POS when you “POS order processing” disabled will now be accounted for in Event Ticketing, so you don’t have to manage inventory yourself in an awkward way. Events using “Capacity” are also accounted for too!
• Inventory changes now sync faster to Shopify when editing a large event with many variants
• The limit of 15,000 inventory has now been removed, as ET now manages inventory internally in a simpler way.
• There is now a backup mechanism when loading tickets on the Order status page. If Shopify hasn’t sent their web hook within 15 seconds, the app will auto-fetch and process the order, so the customer is not left waiting.
• Updated Shopify Polaris to the latest version
• Option to display tax amount on the ticket
• Editing a multi-day event will hide past dates by default for ease of use
• Option to disable customer editing of custom ticket fields

Not mentioned: dozens of minor bug fixes and performance improvements!

Learn more about the new feature here: Enabling the ticket attachment email (docs)

Other changes

• If a single variant is to be created, it now makes it appear as a simple product, as opposed to a ‘product with 1 variant’
• Fixed bug where changing a one-off event name would not update the product title in Shopify
• The Guest Manager backend now has a new, more user friendly date picker, especially when picking times
• Fixed issue when attempting to empty a very large trash bin
• Fixed issue where tickets had the purchasers name pre-filled into it, allowing purchaser to download ticket without providing the actual attendee’s name

Duplicate events

A highly requested feature has been the option to duplicate an event. I’m happy to announce it is now possible! Click on an event, and below the title, next to the “Customize”, “Manage in Backend” buttons, there is now a “Duplicate” button.

Disable processing of point of sale orders

Some merchants who use Point of sale but do not need ticketing features, now have the option to disable processing tickets for POS orders. This means that no tickets are generated (because you likely let the customer in right away), and you are not charged any fees!

• Added option to include a photo upload when completing registration for a ticket. Useful for season passes, etc. This photo will also display on the scanner when the pass is scanned.

View the how-to article on how to collect attendee information post-purchase such as Name, Email, and Photo. Also consider using the Ticket transfer feature.

Minor changes

• Fixed issue editing an Order in Shopify: Now supports removing line items where the variant was previously deleted.
• Added column in Attendees for “Sessions”. This is the number of dates (events) that the attendee is registered for. Useful for tracking season pass redemptions, conference sessions, etc

• The new event capacity setting now takes group tickets into account. For example, if you sell 1 group ticket of 5, Shopify will only reduce inventory by 1. The app will automatically reduce it a further 4 units, as well as reduce all other variants of the event by 5.
• Improved the ticket transfer process
• Added German localizations for ticket transfer, emails, buttons, etc
• Tickets are no longer downloadable (buttons are hidden) if you have configured required fields (ticket custom fields, name, email, form questions, etc)

If you set up multiple times on the same day, the preview and sales overview now displays the time:

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If all dates occur on different days, then only the date is shown.

Set up dates and time slots more quickly

The user experience of creating multiple dates has been improved.

Often you need to add multiple dates in the same interval, such as every hour, or every day. Set the day and hour dropdown to your preference, and click add date!

• Can paste a time in to the Start time field
• Can paste a date in to the Start date field
• Duration is preset to the last used Duration
• Summary at the bottom tells you how many total, new, and existing dates have been set up.

I hope these enhancements save you a few seconds!

Other improvements

• Added a Transferable? Checkbox when adding or editing ticket types
• New orders/tickets are now synced in realtime to the iOS App (previously you would have to trigger a sync)